USER SATISFACTION SURVEY

Dear our users and website visitors,

Turkish Statistical Institute (TurkStat) is the main producer and coordinator of national statistics in Türkiye. It is very important for TurkStat and its progress what users of statistical data and services think about it, therefore we invite you to complete our satisfaction survey. The survey will take your 5 minutes to complete. The obtained data will be used only for studying user satisfaction. Thank you for your time and cooperation.

1. Please specify your age group.

Less than 15

15-24

25-34

35-44

45-64

65 and over

2. Please specify your highest level of education attained.

No school completed

Primary school

General secondary school / Vocational or technical secondary school / Primary education

High school / Vocational or technical high school

2 or 3 year vocational education

4 year higher education

Master degree (5 or 6 year faculties included)

Doctorate

3. Choose the statement that best describes you as a user of statistics.

Light user -I tend to look at data visualisations, graphs and interpreted data.

Intermediate user -I tend to access data or statistical tables to support my work on a topic or to deepen my personal interest.

Advanced user -I tend to analyse and visualise data effectively or examine and refer to microdata patterns.

4. Indicate the user category that best describes you.

Public institution

Private institution

University

International institution

Association / Foundation / Union / Syndicate

Media

Local authority

Individual user

Other (Please specify.)

5. How long have you been using TurkStat’s statistics?

Less than 1 year

1 to 5 years

6 to 10 years

More than 10 years

6. In the last 12 months, how frequently have you used statistics produced by TurkStat?

Daily

A few times a month

A few times a year

Never

8. Please indicate your level of satisfaction regarding the statistical topics that you visit the most on our website. (Please select up to 5 topics.)

	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Justice and Election	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Science, Technology and Information Society	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Enviroment and Energy	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Foreign Trade	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Education, Culture, Sport and Tourism	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Economic Confidence	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Inflation and Price	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Income, Living, Consumption and Poverty	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Construction and Housing	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Employment, Unemployment and Wages	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Population and Demography	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Health and Social Protection	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Industry	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Agriculture	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Trade and Services	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Transportation and Communication	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
National Account	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied

8.1 Please indicate the reason for your dissatisfaction according to the topics headed Justice and Election

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.2 Please indicate the reason for your dissatisfaction according to the topics headed Science, Technology and Information Society

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.3 Please indicate the reason for your dissatisfaction according to the topics headed Enviroment and Energy

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.4 Please indicate the reason for your dissatisfaction according to the topics headed Foreign Trade

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.5 Please indicate the reason for your dissatisfaction according to the topics headed Education, Culture, Sport and Tourism

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.6 Please indicate the reason for your dissatisfaction according to the topics headed Economic Confidence

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.7 Please indicate the reason for your dissatisfaction according to the topics headed Inflation and Price

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.8 Please indicate the reason for your dissatisfaction according to the topics headed Income, Living, Consumption and Poverty

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.9 Please indicate the reason for your dissatisfaction according to the topics headed Construction and Housing

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.10 Please indicate the reason for your dissatisfaction according to the topics headed Employment, Unemployment and Wages

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.11 Please indicate the reason for your dissatisfaction according to the topics headed Population and Demography

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.12 Please indicate the reason for your dissatisfaction according to the topics headed Health and Social Protection

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.13 Please indicate the reason for your dissatisfaction according to the topics headed Industry

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.14 Please indicate the reason for your dissatisfaction according to the topics headed Agriculture

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.15 Please indicate the reason for your dissatisfaction according to the topics headed Trade and Services

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.16 Please indicate the reason for your dissatisfaction according to the topics headed Transportation and Communication

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

8.17 Please indicate the reason for your dissatisfaction according to the topics headed National Account

Insufficient geographical level of statistics

Inadequate sectoral level of statistics

Statistics is not up to date

Failure to produce the required variables

Inaccessibility of the desired information due to confidentiality

Data quality is not at the desired level

High cost of the data providing process

Metadata information is not clear and understandable

Other (Please specify.)

9. Please give your opinion on the technical characteristics of the TurkStat website.

	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Visualisation	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Clarity of information	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Ease of access to required information	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Website navigation / explanations	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Display status on computers or mobile devices	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Page loading speed	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied

10. Please indicate your level of satisfaction with the products and services of the institution. (Multiple answers are allowed.)

	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Press releases	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Statistical tables	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Central Dissemination System	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Metadata	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Portals (Official Statistics Portal, Statistics Data Portal, Geographic Statistics Portal, Population Statistics Portal, SDG Portal)	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Publications	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Social media accounts	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
E-Library	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Classification Server	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
TÜİK Çocuk	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied

11. Kurumumuzun sunduğu aşağıdaki e-Devlet hizmetlerinin hangilerinden faydalandınız. (Birden fazla seçenek işaretleyebilirsiniz.)

E-Devlet hizmetlerini kullanmadım

Bilgi Talebi

Örneklem Talebi

Mikro Veri Talebi (A ve B Grubu)

Parasal Değer Güncelleme

Kazanç Bilgisi Sorgulama

TÜFE ve Yİ-ÜFE Endeks ve Değişim Oranları

11.1 Aşağıdaki e-Devlet hizmetlerimize ilişkin memnuniyet düzeyinizi belirtiniz.

	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Bilgi Talebi	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Örneklem Talebi	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Mikro Veri Talebi (A ve B Grubu)	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Parasal Değer Güncelleme	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
Kazanç Bilgisi Sorgulama	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied
TÜFE ve Yİ-ÜFE Endeks ve Değişim Oranları	1-Very Dissatisfied	2-Dissatisfied	3-Neutral	4-Satisfied	5-Very Satisfied